Privacy Policy

Last updated: 22 May 2026

QuestNova ("we", "us", or "our") operates the website questnova.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using questnova.pro, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Who We Are

QuestNova is an Australian gaming media platform operated by QuestNova Pty Ltd (ABN 47 123 456 789), registered in New South Wales, Australia. Our registered address is Level 4, 88 Foveaux Street, Surry Hills NSW 2010.

For privacy-related enquiries, you may contact our Privacy Officer at: [email protected]

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, and phone number when you submit a contact form, newsletter subscription, or tournament registration.
• Usage data: Information about how you interact with our website, including pages visited, time spent on pages, referring URLs, and browser type. This data is collected via cookies and similar technologies.
• Communications: Content of messages you send us via our contact form or email, including review submissions and partnership enquiries.
• Technical data: IP address, device type, operating system, and browser information collected automatically when you visit our site.

We do not collect sensitive information such as health data, financial information, or government identifiers unless explicitly required and consented to.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, review submissions, and tournament registration requests.
• To send you our newsletter and editorial updates, where you have subscribed.
• To improve the content, functionality, and user experience of questnova.pro.
• To analyse website traffic and understand how our audience engages with our content.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraudulent or harmful activity on our platform.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have provided explicit consent, such as subscribing to our newsletter or submitting a contact form.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our website and services, provided those interests are not overridden by your rights.
• Legal obligation: Where we are required to process information to comply with applicable Australian law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on questnova.pro. Cookies are small text files stored on your device. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website (e.g., email delivery, analytics). These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Website analytics data is retained in aggregated, anonymised form.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to our legal obligations.
• Withdraw consent for processing where consent is the legal basis.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and streaming platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

questnova.pro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, QuestNova Pty Ltd, Level 4, 88 Foveaux Street, Surry Hills NSW 2010, Australia
• Phone: +61 2 9876 5432